Return policy

This Return Policy applies to all purchases made from jewelryshop. We want you to be satisfied with your purchase, and we aim to make the return and refund process clear and straightforward.

1. Return Eligibility

You may request a return within 30 days of receiving your item.
Items must be unused, unworn, and in their original condition.
Original packaging, tags, and accessories must be included.

2. Non-Returnable Items

Customized or personalized items are not eligible for return.
Final sale or clearance items are non-refundable unless defective.
Items damaged due to misuse or normal wear are not eligible.

3. Return Request Process

To initiate a return, please contact our customer support team for authorization.
Provide your order number and reason for return in your request.
Unauthorized returns may not be accepted.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method for returned items.
We are not responsible for lost or damaged return shipments.

5. Condition Inspection

All returned items are inspected upon receipt.
If an item does not meet return conditions, it may be sent back to you.
Approval of a return does not guarantee approval of a refund.

6. Refund Processing

Once the returned item is received and approved, refunds will be processed within 7 business days.
Refunds will be issued to the original payment method whenever possible.
You will receive a confirmation once the refund has been initiated.

7. Refund Timing and Possible Delays

Actual refund posting time may vary depending on your bank or payment provider.
Delays may be caused by bank processing times, international payment clearing, or currency conversion.
Public holidays, weekends, or regulatory reviews may also affect refund timing.

8. Exchanges

We do not offer direct exchanges at this time.
If you need a different item, please return the original item and place a new order.

9. Contact Information

If you have any questions regarding returns or refunds, please contact our customer support team.
We are committed to assisting you and resolving return-related issues fairly.

By making a purchase from jewelryshop, you acknowledge and agree to this Return Policy. We reserve the right to update or modify this policy at any time without prior notice.